Hesabati: How to check all the cell phone numbers registered under your EmiratesID in Dubai?

If you live in Dubai, you probably know how important it is to protect your personal information, including the cell phone numbers registered under your EmiratesID.

The UAE is at the forefront of technology, offering citizens and residents digital services to make their daily lives easier. That’s why the UAE government has introduced a very useful application called “Hesabati“.

What is the purpose of the Hesabati application in Dubai?

One of the services offered by the government is an application called “Hesabati”, a free online platform that allows you to check the cell phone numbers registered under your Emirates ID card. This application allows you to check all cell phone numbers registered under your EmiratesID. You can easily download the Hesabati application on your cell phone and access it at any time.

“Hesabati” is provided by the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) to ensure that SIM cards are not registered under a person’s EID without their consent or knowledge. Criminals can easily use this information to carry out fraud and illegal activities. Therefore, this application helps to prevent the misuse of phone numbers.

Terms of use of Hesabati?

To access “Hesabati”, you must have a valid Emirates ID card and a UAE Pass, which is the national digital identity for UAE citizens and residents. Once you have these documents, you can easily check all the mobile and landline numbers registered under your Emirates ID number.

The service is simple to use. Just log in to the “Hesabati” platform and follow the instructions to check the cell phone numbers registered under your Emirates ID. You can also report any unknown or suspicious numbers by contacting the UAE telecom service providers directly.

By using “Hesabati”, you can protect your identity and phone number from fraud and abuse. You also have the ability to delete unnecessary or suspicious numbers registered under your UAE ID card for better security.

How to use this service?

1. Visit the TDRA homepage – https://tdra.gov.ae/en/ and scroll down until you see the “Our Initiatives” section. Click on “learn more” under “Hesabati”. Then click on “here”.
2. Log in with your UAE Pass.
3. Then click on “Create an account”. Once you select this option, TDRA and UAE Pass will automatically create an account for you.
4. After a few minutes, the “Hesabati” service will give you a list of all your active mobile and landline numbers registered with UAE service providers, including Du, Etisalat and Virgin Mobile.
5. The list will contain the following information: the account number (which is the cell phone number), the type of account (prepaid or postpaid), your cell phone subscription plan and the expiration date of your cell phone registration, which is the same as the expiration date of your Emirates ID card.
6. If you see an unknown cell phone number in the list, it means that there is an unauthorized SIM card in your name. If this is the case, click on the “File a complaint” button under the cell phone number.


To file a complaint about an unauthorized cell phone number under your name, you can use the Hesabati application by following these simple steps: Click on “File a Complaint”, choose the relevant mobile service provider, describe the problem and click on “Submit”. Once your complaint is registered, you will receive a reference number to track its progress, and TDRA will contact you by email. You may also contact the TDRA call center at 800-12 to file your complaint. By choosing one of these methods, you can quickly and effectively report any fraudulent activity related to your identity.

It is also possible to contact your mobile service provider directly to inform them that an unauthorized SIM card has been registered under your name.
– For Etisalat – 800 101
– For Du – 800 155
– For Virgin Mobile, you can contact the contact center through the “Virgin Mobile UAE” app, available for Apple and Android users.

By using the Hesabati app, you can stay safe and protect your personal information. It only takes a few minutes, but it can save you a lot of trouble in the long run. If you live in Dubai, download the Hesabati app now and check all the mobile numbers registered under your name.

In summary, the “Hesabati” application is a free and convenient online service to protect the identity and phone numbers of UAE citizens and residents from misuse. To use this application, you need a valid UAE ID card and a UAE Pass. Feel free to use “Hesabati” to check the cell phone numbers registered under your name and report any suspicious activity.